As the career consultant manager of Elabram Systems Indonesia, Widya Anugrah’s daily work is including making a phone call to a candidate. She knows that hospitality on the phone call is paramount. know the importance of the phone call, Widya shares some phone etiquette to us, here are 12 etiquettes when you make a phone call
- Learn about the object
Explore the background of the object before calling them.
- Be professional
Create good impressions to candidates. Say ‘yes’ instead of ‘yeah’.
- Quiet place
Try to eliminate outside distractions while discussing options with the candidate.
- Know purpose before the call
Explain the purpose of the call and don’t talk out of context.
- Determine the value
Describe to the other person of their values and why we contact them to create more excitement towards our offer.
- Control the conversation
Maintain the conversation time period (max. 15 mins/call) and focus on what are the information required based on the requirements.
- Start with a smile
Starting with a smile will create a positive vibe that affects the voice tone to be friendly.
- Identify yourself
Use proper greetings, introduce yourself along with Company Profile and what it does.
- Articulate your needs
Be clear with what you want to offer to the other person and with clear sentences.
- Remember your manners
Simple “please” and “thank you” goes a long way.
- Get the 2-way communications
Open 2 ways of communications, get the other person to explain about themselves. remember that good communication is 2-way communications.
- Wrap up the calls
summarize the whole conversation and make sure both you and person you talk with are on the same ground. do this to prevent miscommunication.
making phone calls for some jobs is paramount. This etiquette may give you insight about a phone call. and if you want a better career in the hospitality industry, we have many vacancies for you here
Concept and written by : Rizky Anggara
Design by : Risky Ramanda